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Page contents > Getting Started | Services for you | Working from halls and home | Free IT training | Getting help

Getting Started

Activating your IT account on campus

You can activate your IT account at any time from any LSE public computer room or computer classroom, or the computer room in your residence. You must know your LSE student number before you can obtain your account. This number is printed on all your LSE correspondence and on your LSE ID card.

• Go to any public computer in your residence computer room on or campus. If necessary, power on the computer, then press the [Ctrl]+[Alt]+[Delete] keys to display Log On to Windows dialog box.
  
• Type SELFREG (in capital letters) for both the username and password and click OK to access the account activation system.
  
• Complete the account activation form by typing the requested information.
  
• You will be asked to choose a password for your account: follow the onscreen instructions for creating a valid password.
  
• You will not be able to activate your account unless you agree to the Conditions of Use of IT Facilities at LSE.
  
• Your username and email address will appear on the screen. You may want to make a note of these details. For security, please do not write down your password.

If you need help with IT account activation, go to the IT Help Desk| in the Library. Please take your LSE ID card with you.

Activate your internet connection in residences

To access the internet from your study bedroom, you must first activate your IT account |When you have your LSE username and password you will be able to activate your internet connection in your study bedroom|.  In your study bedroom you will find an RJ45 ethernet cable together with a guide entitled Get Connected from your Study Bedroom.|

For help contact the Laptop Surgery|.

Your telephone extension in your study bedroom

If you are staying in a residence, your study bedroom has a live telephone extension to make outgoing calls using a Primus Calling Card which can be purchased from your residence reception. You can also set up Primus Account Based calling using your credit/debit card.

For more information regarding telphony at your residence visit the student telecoms page|.

Services for you

LSE computers

There are over 1000 PCs for student to use on campus and in residences. There are always computers available 24 hours. For PC availability look out for the plasma screens  in building foyers, visit the PC availability| page or use the WAP service on your mobile phone. Additional PCs and printing facilities for students with disabilities are available in the Library. 

Using laptops on campus

There are laptop data points in the Library and D010. You will require an RJ45 (8P8C) ethernet cable (straight not crossover) to connect. The LSE wireless network covers most of the campus as well as the social and recreational areas in residences. For information on how to connect your laptop and free tools to protect it from viruses and spyware, visit the IT Services remote web pages|.

Printing

There are laser printers in all the student computer rooms and areas. There is one colour printer in the lower ground floor of the Library and one in C120. Black and white printing is double-sided by default, but colour printing is single-sided only.

Paying for printing

There is a charge of 4p per A4 side for black and white printing. Colour printing costs 30p per A4 page. To print on any of the student printers at LSE, you will need credit on your printing account. You can add credit;

• Online using the LSE Wallet
• By cash or card at the Library Copyshop
• With coins only using one of the value loaders on campus located in the Library, C120 and A038a

Using the printers

Always check you have enough credit in your printing account before you print to a printer. There are two ways that you can do this;

• At an LSE computer, click on the £ symbol on the taskbar
• At the print workstation (displayed at the top of the screen)
• From an LSE computer:

Print from an LSE computer

• Create and edit your document on any public computer
• If you are printing to a colour printer, click Start I Programs I Accessories I Connect to...colour printer and choose either Library or C120 - whichever is nearest to you.
• Use the print command in the software that you are using to send the document to the network printer queue. If you are printing to a colour printer, select the printer name that you selected in the second step above.
• Now log on to the print station (the computer attached to the printer) to print the document from the print queue. A list of job(s) which you have sent for printing will appear.
• Print or delete the jobs in your print queue as desired.

Print from your own computer

Visit our guide to printing from your own computer|.

Important note:  If you experience any errors or faults while printing , notify the IT Help Desk. Please keep any faulty printouts with you, as this will help IT staff to diagnose the problem more quickly.

Scanning

There are three scanners for student use, all with auto-document feeders, capable of scanning several sheets of paper. They are located in C120, S502 and the lower ground floor of the Library.

Email

The School uses the email program Microsoft Outlook, which is available on every public computer on the LSE network. Email may also be accessed off campus using webmail, remote desktop or a variety of email clients for both personal computers or mobile phones.

Students are allocated 200 MB for email. We recommend that you develop a filing system, frequently deleting and archiving mail to ensure you stay within your limit.

H: space

Every student is allocated 250 MB of personal file space on the network, called H: space. You may access your H: space from every public computer on the LSE network and, when off campus, via the remote desktop or using VPN.

Files on H: space are regulary backed up and are retrievable for up to one month. If you need to restore a file that has been deleted from your H: space, contact the IT Help Desk and notify them of the filename, where it was stored on your H: space and the date/time it was last saved.

LSE for You

LSE for You| is a personalised web portal which gives you access to a range of services. For example, you can view or change your personal details; reset your Library and network passwords; monitor and pay your tuition fees online; and check your exam results. You can also access online tutorials on how to navigate and personalise LSE for You via it's login page.

Use your LSE network username and passwork to login to LSE for You or via the main LSE web page|.

Moodle

Moodle| is the virtual learning environment used at LSE. Moodle is used by some, but not all, lecturers and provides web-based support for your courses and programmes such as course information (including multimedia content), reading lists, discussion areas and online exercises (i.e. quizzes).

You can access Moodle anytime, anywhere, as long as you have internet access. Login using your LSE network username and password.

Software sales

The IT Help Desk sells copies of some software for students. Please refer to the software sales page for information on up-to-date versions, pricing and student discounts.

Working from halls and home

Using your computer from a private residence or from home

LSE does not provide its own dial-up network so you will need to register with a UK internet service provider (ISP) to use your computer from a private residence.

When away from LSE you can connect to LSE resources:

Using your computer from residences

Visit our Using your own computer| pages.

Eduroam/Janet Roaming

Eduroam/JANET Roaming |allows users visiting participating institutions to access network resources using the logon credentials from their own institution. Eduroam allows users guest access at other universities without requiring special guest accounts.  

Free IT training

Student workshops

Over 30 courses have been developed to meet the needs of students. Courses range from beginner to advanced level and are designed to support you in your studies, as well as your future career. The duration and scheduling of classes is designed to fit in with the academic timetable and all courses can be used independently, on campus or at home. An LSE certification scheme is available for students who attend a suite of related courses. For upcoming student courses and to register for a course visit the IT Training webpages

Interactive computer based training

We provide free access to over 700 online video training tutorials through the VTC website. Tutorials available include Photoshop, computer programming and Office 2007 amongst others. Visit the IT Training webpages to access the tutorials.

IT guides and FAQs

There are over 200 IT guides| available online on subjects ranging from how to archive email to using specialist software. There is also an FAQ system| that offers advice and quick solutions to the most frequently asked IT related questions.

Getting help

Student IT Help Desk

Contact the IT Help Desk |for support regarding School-owned hardware and software on the LSE network, network and email account issues for taught students, and general IT queries.

VITA (Virtual IT Assistance)

Double click on the 'Virtual IT Assistance' |icon on the desktop of a campus PC to get real-time assistance from a Help Desk Advisor during opening hours.

Laptop Surgery

Contact the Laptop Surgery |for free advice and hands on assistance with problems connecting to LSE resources from personally owned laptops and mobile devices. Students can drop in during opening hours.

Reporting a fault with your telephone in your residence

Visit the online interactive fault diagnosis andfault reporting tools For telephone handset faults, dial 2222 from reception. To report faults with your Primus Calling Card call Primus customer care from your room extension on 849, or to report faults with your Primus account based calling on 845.

Support for disabled students

IT Services is committed to the provision of facilities and support for disabled students and staff, to assure equality of access to services. Additional PCs and printing facilities for disabled students are provided in the public computer areas in the Library. Other facilities are available in three dedicated PC rooms on campus. We also provide one-to-one support for disabled students who wish to become familiar with adaptive technologies and software. To book an appointment, please contact the IT Help Desk |or find further information on our accessibility web pages|. 

Conditions of Use of IT Facilities at LSE

See the Information Security web page |or visit the IT Help Desk|.