User support
For desktop support of School-owned hardware and software on the LSE network, network and email account issues and general IT queries.
Your support team
Select a department from the list below to see support team contact details.
Your team is:
Academic Support Team 1
Email: it.support.acad1@lse.ac.uk|
Phone: +44 (0) 20 7107 5081
Extension: 5081
Location: S66, St. Clements Building
Opening Hours:
09:30-17:30 (Monday - Friday)
You can also contact your support team through Virtual IT Assistance (VITA).|
Your team is:
Academic Support Team 2
Email: it.support.acad2@lse.ac.uk|
Phone: +44 (0) 20 7107 5082
Extension: 5082
Location: S66, St. Clements Building
Opening Hours:
09:30-17:30 (Monday - Friday)
You can also contact your support team through Virtual IT Assistance (VITA)|.
Your team is:
Academic Support Team 3
Email: it.support.acad3@lse.ac.uk|
Phone: +44 (0) 20 7107 5083
Extension: 5083
Location: S66, St. Clements Building
Opening Hours:
09:30-17:30 (Monday - Friday)
You can also contact your support team through Virtual IT Assistance (VITA)|.
Your team is:
Administrative Support Team
Email: it.support@lse.ac.uk|
Phone: +44 (0) 20 7107 5080
Extension: 5080
Location: S53, St Clements Building
Opening Hours:
09:30-17:30 (Monday - Friday)
You can also contact your support team through Virtual IT Assistance (VITA)|.
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Laptop Surgery
The Laptop Surgery| provides assistance connecting to LSE resources from off-site and connecting personally-owned laptop and mobile devices to the LSE network.
Email: ITS.Remote.Support@lse.ac.uk|
Location: S198, St. Clements Building
We also provide support in residences|
Laptop Surgery opening hours|
Staff can make appointments by emailing| the team; alternatively, they can drop in during regular hours.
Teaching and Learning Spaces
For support with public PC rooms and teaching equipment, including audio-visual equipment. Details about services can be found under IT facilities|.
Email: ITS.AV.Support@lse.ac.uk|
Phone: +44 (0) 20 7955 7437
Extension: 7437; 5300/5400 (for urgent support calls)
Location: H810, Connaught House
Opening Hours:
08:30 - 18:00 (Monday - Friday)
Training
For training| in basic web design and Microsoft Office and professional IT certification.
Email: IT.Training@lse.ac.uk|
Phone: +44 (0) 20 7955 6223
Extension: 6223
Location: S100, St. Clements Building
Opening Hours:
10:00 - 17:00 (Monday - Friday)
Telecoms
The telecoms| team handle queries regarding telephones, faxes, voicemail and other telecoms services.
Email: Telecoms@lse.ac.uk|
Phone: +44 (0) 20 7405 7686 (switchboard)
Extension: 2222 (fault line); 0 (switchboard)
Location: A104, Old Building
Opening Hours:
09:00 - 17:30 (Monday - Friday). Outside of these hours, the Security Desk in the Old Building take over the main switchboard calls.
Accessibility
IT accessibility information| and support for students and staff with disabilities. Staff should contact their user support team in the first instance regarding accessibility issues.
Email: ITS.Disabilities.Support@lse.ac.uk|
Phone: +44 (0) 20 7955 6947
Location: First floor Library
To book an appointment, please contact the IT Help Desk|.
Programme Office
The Programme Office| provides assistance to Administrative Divisions with the initiation, business analysis and management of IT Projects and Programmes.
Email: ITS.Programme.Office@lse.ac.uk|
Telephone: +44 (0) 20 7955 6533
Location: ALD.AH300
Who's who|
General enquiries
For all other enquiries or general information about IT Services.
Email: ITS.Admin@lse.ac.uk|
Phone: +44 (0) 20 7955 7727
Fax: +44 (0) 20 7955 7600
Location: Admin Office, S185,
St Clements Building
Opening hours:
09:00 - 17:00 (Monday - Friday)
Self Service Portal
Log, track and update IT support calls you make through the IT Services Self Service Portal|. For more information visit our FAQ's.