Oops!

There has been a problem finding the web page you requested.

Please email it.training@lse.ac.uk| with details of which page you were trying to access and where you were coming from (that is, which web page you were on or which publication had the web address you were trying to get to). This will help us fix the problem for other users.

In the meantime use the links on the left to find the page you want, or:

• go to our homepage
• search our site
• browse the sitemap 
  • IT Services
  • IT Services - old
  • About IT Services
    • Who we are
      • Who's who
      • Organisational charts
      • Staff and research postgraduates - IT Services contact details
      • Taught students - IT Services contact details
    • Service Catalogue
      • IT services status information
      • Web surveys
      • LSE Mobile
      • Self service portal
      • Out of hours support
      • rss-service-status
      • VITA - Virtual IT Assistance
        • VITA support information
    • IT projects for LSE
      • Programme Office
        • Terms of reference
        • Projects
        • Q&A
    • IT and the environment
    • Publications
      • Mailing lists and RSS feeds
      • guides
        • IT at LSE guide for new staff
        • IT at LSE guide for new students
      • userSatisfactionSurvey
        • Results of the User Satisfaction Surveys - 2008
        • User satisfaction survey 2009
        • User satisfaction survey 2010
        • survey2011
      • videos
        • Student vox pops
    • Policies
      • Conditions of Use
      • Policy on the supply of School-funded iPhones
      • Policy on the use of mobile telephony equipment
      • Conditions of use of the Residences Network
  • IT facilities and software
    • Student computer areas
      • i-roam laptop loans
      • i-roam feedback form
      • Public printing facilities
      • Student computer areas - vacation time
      • Student computer areas
    • Audio-visual services
      • Student events
      • Video conferencing
      • Plasma screens
    • Software sales and information
      • Accessibility software
      • Specialist and teaching software
      • Standard Applications
      • Utilities
      • Purchasing software from the Help Desk
      • Unsupported software for personal use
    • The 2010 Upgrade
      • Office 2010 LSE support tab
      • Office 2010 demos
  • Buy hardware and software
    • IT purchases for LSE
    • Request for non-standard equipment form
    • Microsoft discounts for staff and students
    • Personal purchases for staff and students
  • Using your own computer and mobile device
    • Access your files and LSE resources
      • bandwidth
      • Minimum specifications
      • Halls internet activation
      • Wireless and wired connection
        • Wireless Map
        • Wireless
        • Wired network connection
        • Network connection settings
      • Access LSE resources
        • LSE Remote Desktop
        • VPN (Virtual Private Network) connection
      • Email
      • Printing
      • Access your files
    • Protect your own computer
      • Sophos Anti-Virus
    • Laptop surgery
      • Laptop surgery hours
      • Support in residences
      • Support for staff
      • Apple Mac Support Policy
      • Limited hardware support
  • Information security
    • Your LSE password
    • Phishing advice
    • Information for research centres
    • Reporting an information security incident
    • advice
      • Information Security Advice
  • IT training
    • Guided self-study and taught courses
    • Coaching and surgeries
    • Introduction to database design exercise answer
    • internal
      • Teach yourself
        • Online Training Registration Form
        • Office 2010 course materials
        • Office 2003 course materials
        • Specialist software course materials
        • Online video tutorials
        • KAZ Typing Tutor
      • LSE certificate programme
        • Course requirements
        • Request your IT training certificate
  • IT accessibility
    • Software
    • Student disability support
    • Staff disability support
  • Online guides and FAQs
    • Getting started
      • Alumni
        • How do I set-up an alumni e-mail account?
      • Executive summer school
      • Staff and pgrs
        • How do I register for a staff IT account?
      • Summer school
      • Taught students
        • I am returning to the LSE. Can I have my old email address back?
        • How do I activate my IT account?
        • I am returning to the LSE. Can I have my old email address back?
        • When I print out my certificate it comes out on two pages - how do I get the certificate to fit onto one page?
      • Visitors
        • I am a visitor. How do I apply to use IT facilities at LSE?
    • Accounts
      • Alumni
        • Can I use LSE For You as an alumnus?
        • I've forgotten my alumni password, what do I do?
      • Amend your account
        • I have changed my title/surname, how do I get my IT details amended to reflect the change?
      • Passwords
        • How to choose a strong password
        • How do I change my LSE network password?
        • How do I find out about the passwords needed for accessing electronic journals?
        • What do I do if I have forgotten my password and can't come onto campus?
      • Use your account
    • IT facilities
      • How are the LSE computers updated?
      • Computer areas
        • CD Writing Facilities
        • How to use i-roam laptops
        • What are the computing and printing facilities at the LSE?
        • Can I save files on a public room or classroom PC?
        • Do the PCs for students at LSE allow audio?
        • How do I find out when a computer classroom is going to be free?
        • I've noticed that a PC or printer isn't working - how do I report this as faulty?
        • What are the opening hours of the schools public rooms and computer classrooms?
      • Data projectors
        • How do I connect my laptop in order to use a data projector?
        • How do I log onto a PC to use a data projector?
        • How do I show a video through a PC?
        • How do I switch a data projector on/off?
      • Hardware sales
        • Does IT Services rent out laptops to LSE students?
        • Is there somewhere I can buy PC hardware?
      • LSE network
        • Is there a wireless network at LSE?
        • What is the current status of the network?
      • Printers and scanners
        • How to use the colour printers
        • Can I print duplex or double-sided on campus?
        • Can I print to a school printer from my own computer?
        • Can I use OHP sheets in the school printers?
        • How can I print out in colour?
        • Single-sided Printing
        • How much does printing cost?
        • Where are the value loaders for printer account top-up?
      • Video conferencing
        • What are the differences between ISDN and IP?
        • What are the main reasons for using videoconferencing?
        • What is videoconferencing?
        • What technical knowledge do I need to use videoconferencing?
        • What videoconferencing facilities are available at the LSE?
        • Who supports videoconferencing facilities and where can I go for further help or advice?
    • Printing
      • printingFromOwnComputer
        • Connecting to a School printer using Windows Vista
        • Connecting to LSE Black/White and Colour printers using Windows XP/Vista/7
        • Connecting to a School Printer using Windows 2000/XP
      • Changing settings
        • How do I print out 2 pages on one side of paper?
      • File types
        • I'm having trouble printing PDFs what can I do?
        • When I print out a PDF from a web page the printed pages come out blank, how can I resolve this?
      • Paying for printing
        • LSE Wallet
        • Online Printing Payment
    • Accessibility
      • Are there any ergonomic devices that can be loaned to students?
      • Internet Explorer - improving accessibility
      • Are there any height adjustable desks on campus?
      • Is there any one-on one IT support for users with disabilities?
      • Mozilla Firefox - improving accessibility
      • What IT facilities are there for students with disabilities?
      • What specialist software for students with disabilities is on Taught Student PCs
    • Email
      • Email
        • LSE address book (directory) configuration
        • Server Names
        • Accessing archived mail using Windows
        • Thunderbird
        • Windows Mail
        • z
      • Access LSE email
        • Outlook freezes when I try to open it on campus, what do I do?
      • Change LSE email
        • My email address is incorrect. How can I get it fixed?
        • My LSE email address is being changed. What happens now?
      • Email availability service
      • Group accounts
        • How do I setup or update a society account?
      • LSE email expiry
        • How long after I graduate can I use my LSE e-mail address?
        • My email account is about to expire but I don't think it should. What can I do?
        • What happens to my email account when it expires?
      • Mailing lists
        • Outlook 2003 - Contacts and Distribution Lists
        • How do I get started with the LSE ListServ mailing list service?
        • How do I manage my LSE ListServ mailing list?
        • How do I use an LSE ListServ mailing list?
        • I am a student and want to know how to send a mass email to students
        • I have a society account and want to send a mass email what do I do?
      • Microsoft outlook
        • How do I empty my deleted items folder in MS Outlook?
        • Outlook 2003 - Recover Deleted Items
        • How do I manage my MS Outlook archive file?
        • How do I open my MS Outlook archive file(*.pst)?
      • Mobile devices
        • Blackberry
        • iPhone
        • Windows mobile
      • Outlook express
      • Use LSE email
        • Manage your mailbox quota Outlook 2010
        • Outlook 2010 - Archiving email
        • Outlook 2010 Manage your mailbox quota
        • Public Folders
        • Using Spam Manager
        • Dns
        • Outlook 2003 - Forward Your Email
        • Outlook 2003 - Manage your Mailbox Quota and Archive
        • Outlook 2003 - Out of Office Assistant
        • How do I know what my mailbox size limit is?
        • Web Access to LSE Email
        • I am getting mail for someone else. Why is this happening and how can I stop it?
    • LSE for you
    • File storage
      • File types
        • I would like to know about different file types, can you help?
      • H Space
        • Are files on LSE storage spaces backed up?
        • Are H:\space and my documents the same thing?
        • H: Space: Manage Your Quota
        • How can I get my h:space quota increased?
        • How do I know what my h:space size limit is?
        • I need to save a file straight away and I can't save to my h:space (my documents), what do I do?
        • I've accidentally deleted a file from my h:space (my documents) can it be restored?
      • Mapping network drives
        • Mapping a network drive
        • Mapping a network drive in Windows 7
      • Storage media
        • How do I connect a USB stick to a computer
        • My USB stick/key is corrupted, what do I do?
        • Where can I store large files or datasets?
    • Moodle
      • Moodle help for staff
      • Moodle help for students
      • What is Moodle?
    • Protect your computer
      • Security
        • Firewalls
        • Passwords
        • Virtual private network
        • Windows security updates
      • antiSpyware
      • antiVirus
        • How to Protect your Windows XP/Vista computer
        • How do I install Sophos Anti-Virus?
        • I've been sent an e-mail about a computer virus, how do I find out if it's a hoax message?
        • What anti-virus software should I use?
    • Rules and policies
      • Conditions of use
      • Facilities
        • How is IT Services equipment insured?
      • Information security
        • A short guide to safe computing
      • Support
        • Can I get help with Mac problems/queries?
        • Is there a policy on Mac support for personally owned laptops at the LSE?
        • What is LSE's laptop support policy?
        • What is LSE's personal digital assistant (PDA) support policy?
    • Software and training
      • Changing the keyboard language
      • Skype
      • Cloud-based services
      • IT training
        • Does LSE provide IT training?
      • Microsoft Office
        • Generic Office guides
        • Microsoft Excel
        • Microsoft Powerpoint
        • Microsoft Access
        • Microsoft Outlook
        • Microsoft Word
      • Software sales
        • Can I buy Endnote?
        • Can I buy software from the LSE?
        • How can I pay for software at the IT Help Desk?
      • Specialist software
        • Abacus
        • Alceste
        • Atlasti
        • Eviews6
        • Gauss
        • GIS
        • OXmetrics
        • PDF Creator
        • Purchasing scpecialist software
        • Scientific WorkPlace
        • Social networking software
        • TreeAge Pro
        • TreeSize Pro
        • Vote View
      • Web browsers
        • What browsers are on the LSE PCs?
        • In-Tend Organiser Software - Configuring Security Settings
      • Migrating to Office 2010
        • Making your PC your own again
      • Using Windows 7
      • workingWithZipFiles
        • Working with zip files
    • Telecoms
      • Audio conferencing
        • How do I use the School's audio conferencing system?
      • Mobile phones
        • Can I get an upgrade?
        • Can I have an Apple iPad?
        • Can I have an Apple iPhone?
        • Can I use my own mobile device?
        • Can I use my phone abroad? (and if so what does it cost?)
        • Can I use my phone to access the internet/email?
        • Does the school have a policy on the supply and use of mobile telephony devices?
        • How can I access LSE resources from my mobile phone?
        • How can I access my IMEI number?
        • How long is the supplier contract for?
        • How much data can I use and what happens if I go over my limit?
        • How much does it cost?
        • I want a new phone or PDA and I have not had a school provided one before
        • I've lost my phone or it was stolen what should I do?
        • My phone or device has stopped working what should I do?
        • What happens when I leave the school, can I keep my phone or number?
        • Which handsets do you recommend?
        • Who is eligible for a school sponsored mobile device?
        • Who is the school's telephony supplier?
        • Can I obtain mobile broadband for my laptop?
      • Your LSE phone
        • How can I be notified when an internal number that is engaged becomes free?
        • How do I answer a call coming into one of the phones in my group?
        • How do I forward all calls to my phone to another number?
        • How do I make a conference call?
        • How do I make an enquiry call to another member of staff while I have a caller on hold?
        • How do I place a caller on hold so that I can have a conversation with someone in my office without the caller hearing?
        • How do I report a fault with my telephone extension?
        • How do I transfer a call?
        • What do the different ring tones on my telephone mean?
        • What is the School's policy on making personal phone calls?
      • Your LSE voicemail
        • How do I access the voicemail system?
        • How do I cancel the current operation or prompt that I am listening to?
        • How do I change my voicemail PIN number?
        • How do I receive email notification of voicemail?
        • How do I record my mailbox greeting?
        • How do I retrieve my voicemail messages?
        • How do I send a voicemail message to another user who has a mailbox on the system?
    • Using your computer and mobile device
      • Staff and students with their own laptops
      • On campus
        • Wireless
        • Eduroam
      • Connecting to LSE resources
      • Off-site
        • Can I access Endnote remotely?
        • Remote desktop
      • Residences
        • Can I access the LSE IT environment from outside LSE?
        • Does LSE have a remote desktop (terminal server) facility?
        • How do I configure my personal computer to access my H: space or U: space?
        • How do I connect to the Internet from the halls of residences?
        • Use Overseas Computers In The UK
      • email
        • Outlook 2002
        • Outlook 2007
      • LSE Mobile
        • Can I synchronise my LSE Mobile course timetable with native calendar applications on my mobile device?
        • Installing LSE Mobile
        • Using Friend Locator in LSE Mobile
        • Why does LSE Mobile ask me for login details twice?
        • Why doesn't the LSE Mobile course timetable show me all my classes?
    • Web pages
      • How can I get IT status updates and news about IT services?
      • What is RSS and how do I use it?
      • How to register for personal web space
  • internal
    • staff
      • Microsoft Staff Home Use Program

IT Services apologise for any inconvenience.