We hope that you are enjoying your life in the hall. This information is designed to give you easy access to services at your residence.
Life at your hall
A range of people look after you during your stay at the hall. Select your residence from the menu on the left to get in touch with the Hall Committee, Warden- or administration staff where you live or to access more information about life at your hall.
To help you make the most of your time in the hall and to promote good neighbourhood with your fellow residents, please also refer to the Student Halls Handbook| [PDF], LSE Residences Regulations| [PDF] and the LSE Residences Code of Conduct| [PDF].
Important emails and updates are sent out via your hall's mailing list. If you're not on the list, please subscribe via: Mailing lists and RSS feeds|
You can make internal, local and international calls from your room phone. To find out more visit: Student halls telecoms|
Fees, payments, insurance, leaving early and swaps
Your room rate and the deadline for payment are stated in your license agreement. For an overview of our fees, visit: Fees|.
The fast and convenient way to pay is via our secure server. You can pay via credit or debit card or request a Travelex wire bank transfer. To make a payment, visit online payments for accommodation|.
If you have any queries regarding your fees, contact our fees department at: residences.fees@lse.ac.uk|. For payments at Lilian Knowles House, please contact Sanctuary Management Servcies|, and if you live at Anson or Carleton road, please contact the Zebra Housing Association|.
Your room fees include content insurance with a company called Endsleigh. To see the details, please download your insurance policy document| [PDF]. If you live at Lilian Knowles, Anson Road or University of London halls, please contact your accommodation provider for insurance information.
If you are planning to move out of your accommodation before the end of your contract period, you need to let us know as soon as you can, so we can try to find a replacement. For the online early exit form and more information on leaving or swapping rooms visit: Leaving your room early|
Report a fault or check for planned works
From time to time, there may be scheduled work going on in your hall. For an up to date schedule, visit: Refurbishment and other planned maintenance works
|Whether your desk lamp has stopped working or your tap is dripping - let us know and we'll send our maintenance team to come and fix it as soon as we can. They are working Monday - Friday during office hours.
Select your hall from the list below to report a maintenance fault (for urgent faults, please call your reception). For Lilian Knowles, Butlers Wharf and Sidney Webb House, please report the fault straight to reception.
Feedback and complaints
Each lent term, we're running a survey to find out what you like about our accommodation, and where you think we could improve. Visit: Student accommodation survey|
We endeavour to provide and efficient, effective and courteous service at all times but recognise that occasionally things go wrong. For advice on how to make a complaint, please have a look at: Our service promise|.
For general feedback and to make suggestions, visit: Comments and suggestions|