Acceptable User Behaviour
The Library is proud of the excellent customer service delivered by our well-trained staff. The Library takes customer feedback and complaints seriously. Clear escalation procedures are in place and Library staff are trained to pass users on to a more senior member of staff in order to resolve issues as they arise wherever possible.
For further details of the Library complaints policy see here|
Library Incidents Policy
Library staff can expect to be treated with respect by users. The Library rules provide the code of conduct expected by all Library users. Incidents where staff feel users have behaved in an abusive or threatening manner will be reported and investigated.
The School's Disciplinary regulations will be used for incidents involving students where the matter cannot be resolved informally at a local level.
http://www2.lse.ac.uk/intranet/staff/schoolRegulations/disciplinaryRegulationsForStudents.aspx|
The School is committed to a working and learning environment where people can achieve their full potential. The School's harassment policy provides a mechanism to resolve complaints where it is felt that harassment has occurred.
http://www.lse.ac.uk/resources/schoolRegulations/harassmentPolicy.htm|
Helen Cocker
June 2011