Doellgast, Virginia
Dr Virginia Doellgast
|
|
|
Non LSE positions held
Department
|
Position held
|
|
King's College London
|
Lecturer in Comparative Human Resource Management
|
|
|
Experience keywords:
comparative employment relations; job quality; service work; workplace democracy; work organisation and teams; international human resource management
|
|
Virginia Doellgast is a lecturer in comparative employment relations in the Employment Relations and Organisational Behaviour Group. She holds a PhD in Industrial Relations from Cornell University, a Masters in City Planning from the Massachusetts Institute of Technology, and a BA from Bard College. Dr Doellgast's research focuses on comparative employment relations and human resource management in Europe and the US. Recent projects include a study of the restructuring of frontline service jobs in the US and German telecommunications industries and an international study of human resource management in the global call centre industry. She is currently completing an ESRC-funded study on the impact of organisational restructuring on pay, work organisation, and performance in the European telecommunications industry.
Dr Doellgast has been a visiting scholar at the Max Planck Institute für Gesellschaftsforschung (Cologne, Germany), Wissenschaftszentrum Berlin (Berlin, Germany), Freie Universität (Berlin, Germany), Laboratoire d'Economie et de Sociologie du Travail (Aix-en-Provence, France), and the University of New South Wales (Sydney, Australia).
|
Sectors and industries to which research relates:
Telecommunications
|
Countries and regions to which research relates:
Denmark; United States; France; Germany
|
Languages: German [Spoken: Fluent, Written: Intermediate]; French [Spoken: Intermediate, Written: Basic]; Spanish [Spoken: Intermediate, Written: Basic]
|
Media experience:
Has written for mainstream press
|
|
|
|
|
|
The following references are sourced from LSE Research Online|. References that are linked lead to the full text.
Doellgast, Virginia and Holtgrewe, Ursula (2012) A service union's innovation dilemma: limitations on creative action in German industrial relations. Work, employment & society, 26 (2). pp. 314-330. ISSN 0950-0170 Doellgast, Virginia (2012) Disintegrating democracy at work: labor unions and the future of good jobs in the service economy. Cornell University Press, New York, USA. ISBN 9780801450471 Doellgast, Virginia (2010) Collective voice under decentralized bargaining: a comparative study of work reorganization in US and German call centres. British Journal of Industrial Relations, 48 (2). pp. 375-399. ISSN 0007-1080 Doellgast, Virginia and Nohara, Hiroatsu and Tchobanian, Robert (2009) Institutional change and the restructuring of service work in the French and German telecommunications industries. European journal of industrial relations, 15 (4). pp. 373-394. ISSN 1461-7129 Doellgast, Virginia and Batt, Rosemary and Sorensen, Ole H. (2009) Introduction: Institutional change and labour market segmentation in European call centres. European journal of industrial relations, 15 (4). pp. 349-371. ISSN 1461-7129 Doellgast, Virginia (2009) Still a coordinated model? Market liberalization and the transformation of employment relations in the German telecommunications industry. Industrial and labor relations review, 63 (1). pp. 3-23. ISSN 0019-7939 Doellgast, Virginia and Holtgrewe, Ursula and Deery, Stephen (2009) The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces. Industrial and labor relations review, 62 (4). pp. 489-509. ISSN 0019-7939 Doellgast, Virginia (2008) National industrial relations and local bargaining power in the US and German telecommunications industries. European journal of industrial relations, 14 (3). pp. 265-287. ISSN 0959-6801 Doellgast, Virginia and Nohara, Hiroatsu and Tchobanian, Robert (2008) Collective bargaining and the restructuring of service work in the French and German telecommunications industries. In:Alfred P. Sloan Foundation Industry Studies Annual Conference (May 1-2 2008 : Boston, Massachusetts). Doellgast, Virginia (2008) Book review: Holtgrewe, Ursula 'flexible menschen in flexiblen organisationen: bedingungen und möglichkeiten kreativen und innovativen handelns' and Matuschek, Ingo; Arnold, Katrin and Voss, G. Günter: 'subjektivierte taylorisierung: organisation und praxis medienvermittelter dienstleistungsarbeit'. Work, employment & society, 22 (1). pp. 181-184. ISSN 0950-0170 Doellgast, Virginia (2008) Collective bargaining and high involvement management in comparative perspective: evidence from US and German call centers. Industrial relations: a journal of economy and society, 47 (2). pp. 284-319. ISSN 0019-8676 Doellgast, Virginia and Greer, Ian (2007) Vertical disintegration and the disorganization of German industrial relations. British journal of industrial relations, 45 (1). pp. 55-76. ISSN 0007-1080 Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji (2006) ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. Cornell University, Ithaca, New York Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers. In: Collins, Susan Margaret and Brainard, Lael, (eds.) Brookings trade forum 2005: offshoring white-collar work. Brookings Institution Press, Washington, D.C., pp. 335-372. ISBN 9780815712848 Doellgast, Virginia (2006) Book review: Mary L. Gatta and Kevin P. McCabe: 'not just getting by: the new era of flexible workforce development'. (Lexington Books, 2005, ISBN: 9780739111543). Equal opportunities international, 25 (6). pp. 478-480. ISSN 0261-0159 Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji and Nopany, Mudit and Nopany, Priti and da Costa, Anil (2005) The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Working paper series, 05-07. Centre for Advanced Human Resource Studies, Cornell University, Ithaca, New York Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji (2005) Service management and employment systems in U.S. and Indian call centers. Working paper series, 05-12. Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA Doellgast, Virginia (2005) Book review: trade unions in Europe: meeting the challenge. Labour/Le Travail, 56 pp. 349-351. ISSN 0700-3862 Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji (2005) U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Working paper series, 05-06. Centre for Advanced Human Resource Studies, Cornell University, Ithaca, USA Doellgast, Virginia and Batt, Rosemary (2005) Groups, teams, and the division of labour: interdisciplinary perspectives on the organization of work. In: Ackroyd, Stephen and Batt, Rosemary and Thompson, Paul and Tolbert, Pamela S., (eds.) The Oxford handbook of work and organization. Oxford University Press, Oxford, UK, pp. 138-156. ISBN 9780199299249 Doellgast, Virginia (2004) Book review: Immer anschluss unter diese nummer: rationalisierte dienstleistung und subjektivierte arbeit in call centern. Kommunikation@gesellschaft, 5 (1). ISSN 1616-2617 Batt, Rosemary and Doellgast, Virginia (2002) Organizational performance in services. In: Holman, David and Wall, Toby D. and Clegg, Chris W. and Sparrow, Paul and Howard, Ann, (eds.) The new workplace: a guide to the human impact of modern working practices. Wiley, Chichester, UK, pp. 219-239. ISBN 9780471485438
LSE Research Online is the primary resource for references to publications. For queries or updates please email the LSE Research Online team at lseresearchonline@lse.ac.uk|.
|
|
|
|
Browse the Experts Directory:
|
Collection of LSE research outputs
Service providing unique access
to LSE's expertise
[access restricted to staff]
Short articles about LSE research
|