ESRC Research Officer
Tel: 020 7107 5040
Fax: 020 7955 6578
Email: s.gilad@lse.ac.uk|
Research interests
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Corporate responses to regulation
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Citizen-consumer complaints and complaint handling
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Retail financial services regulation
Selected publications
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Gilad, S. 'Why the 'Haves' Do Not Necessarily Come Out Ahead in Informal Dispute Resolution', Law & Policy, 32(3), 283-312.
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Gilad, S. 'Juggling Conflicting Demands: The Case of the UK Financial Ombudsman Service,' Journal of Public Administration Research and Theory 19(3), 661-680.
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Gilad, S. 'Exchange without Capture: The UK Financial Ombudsman Service's Struggle for Accepted Domain,' Public Administration, 86(4), 907-924.
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Gilad, S. 2008. 'Accountability or Expectations Management: The Role of the Ombudsman in Financial Regulation,' Law & Policy, 30 (2), 227-253
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Levi-Faur, D and Gilad, S. 2004. 'The Rise Of The British Regulatory State: Transcending the Privatization Debate,' Comparative Politics 37 (1), 105-124
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Gilad, S. 2008. 'Is Transparency Good for Consumers? Assessing Proposals for Publishing Comparative Complaints Data in Financial services', Risk and Regulation
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Gilad, S. 2007. 'Institution' & 'Regulatory Enforcement,' Entries for the Encyclopaedia of Governance, edited by M. Bevir; Thousand Oaks, California: Sage Publications.
Selected projects
External activities
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Sharon shares her work frequently with academic and professional audiences, including lecturing and interactive workshops to complaint handling specialists in the private and public sectors.
Selected news items
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Presented a paper entitled 'Enlisting Commitment to Corporate Self-Regulation via Reframing and Delegation' at the ECPR Regulation and Governance conference in Dublin on 17-19 June 2010.
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Presented the emerging findings of her research on financial firms' responses to the FSA's Treating Customers Fairly Initiative at the 32nd UK Insurance Economists' Conference at Nottingham Business School on 22 April 2010.
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Presented a talk on 'Putting Principles into Practice: the FSA's Treating Customers' Fairly Initiative' at the International Law and Society Conference in Jerusalem. 24-26 December 2008.