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Our telephone system

Our telephone system (+44 (0) 20 7955 7160) allows you to speak directly to a member of our team during office hours, or to check your application status at other times.

Please be aware that if you are calling us using Skype, or another VOIP service, you will need to be able to choose options using a number pad.

Our opening times vary through the year, but we try as much as possible to have the phone service on from 9am - 5pm Monday to Friday. We close for our team meeting each Thursday morning from 10.30am. If you call and receive a closure notice, please do not contact the main switchboard; they will not be able to answer your query. Instead, please check our Getting in touch page for information about current opening times and try again later. Most of the time you will be able to find the answer to your question on our web pages or enquiries system.

We are currently operating a reduced phone service:

Between 1 February 2016 and 19 February 2016 our phone service will run between 11am-3pm UK time.

When you call at any time, initially an automated voice will answer, giving the following message:

"Please listen carefully to the following 8 options (you can make your selection at any time):

  • Press 1 For information about applying for graduate study or about your graduate application
  • Press 2 For information about LSE scholarships
  • Press 3 For information about fee payment and US and Canadian loans
  • Press 4 For information about LSE Accommodation
  • Press 5 For information about Summer School short courses
  • Press 6 For information about English and other language courses
  • Press 7 For information about undergraduate programmes
  • Press 8 To speak to the LSE Switchboard (9am - 5.30pm)
  • To hear these options again please press #"

If you choose option 1, you will be directed to the following message:

"Welcome to the LSE Graduate Admissions Office. Detailed information about all aspects of the admissions process can be found online at lse.ac.uk/graduate. Please listen carefully to the following 4 options:

  • For automated information regarding your
    application status, please press 1.
  • If you require a prospectus, please press 2.
  • To speak to a member of the Graduate Admissions
    Office Team, please press 3.
  • To return to the previous menu press 0
  • To hear these options again please press #

If you choose option 1, you will reach the following message:

To use this service you will need your application ID.

  • For information on your first choice, press one.
  • For information on your second choice, press two
  • If you do not know your application ID press 3 to speak to a member of the Graduate Admissions team.

If you follow the options to reach the Graduate Admissions Office Team, then you will join a queue awaiting an available team member. While you are waiting, you will hear some additional information:

To inform us of new programme choices, changes to your address or personal details, or for many other common tasks, you should use the online forms at lse.ac.uk/graduatehowDoI. We require all such information in writing. Otherwise, please hold and a member of the Graduate Admissions team will be with you shortly.