Diego is interested in digital inequalities and the social appropriation of digital technologies in underserved communities. His doctoral research topic is social inclusion in digital platforms, studying a crowdsourcing platform in Colombia. His academic publications have been related to the social use of technology, the digital divide and ICT4D, exploring opportunities for inclusion in underserved communities.

He explored the success factors of ICT public access venues in Bogota as part of his MSc studies in Industrial Engineering at the National University of Colombia and worked for the Ministry of ICT on a project to define and model the regional digital divide in Colombia. Diego has also been involved in the practical side of tackling digital inequalities in initiatives like Trashware in Colombia and in organisations like Power to Connect and Code Your Future in the UK.