Contact Graduate Admissions

How to find out the answers to your questions and/or get in touch with us, and where to send your documents

Finding answers to your questions and emailing us

The website and knowledge base are the quickest way to receive answers to any questions you may have. Please explore the site before contacting us. If your question cannot be answered by reference to online resources, you can submit an enquiry via the knowledge base.

We answer all queries in the order they are received. Please check our current processing times and do not repeat your query. We will respond as quickly as we can. We do not have a direct email address.

If you wish to make changes to your application (including contact details) or to inform us of a decision (such as wishing to defer your offer), then you should use the forms on the Graduate Applicant Portal.

Please ensure that our domain name - lse.ac.uk - is added to your safe senders list. Many of our email responses are database driven and may end up being mis-directed into your junk mail folder.

If you have a Gmail account, please follow these instructions:

  1. Open your Gmail account in a web browser
  2. On the top-right of the page, click on the cog symbol to open the 'Quick settings' menu
  3. Select 'See all settings'
  4. Go to the 'Filters and blocked addresses' tab
  5. Select 'Create a new filter'
  6. In the 'From' field, enter the following text, including the asterisk (*): *lse.ac.uk
  7. Click 'Create filter'
  8. Select 'Never send it to Spam'
  9. Click 'Create filter'

Sending documents through the post

Only send documents via post where it is unavoidable. We will not accept additional application documents unless a Selector, or the Graduate Admissions team has asked for them and in those cases, you should submit them via your Graduate Applicant Portal.

Wherever possible do not send paper documents for confirming your offer, but instead use online verification services such as Digitary, CHESICC (in P.R.China), eScrip-Safe etc, to share your transcripts and proof of qualifications. You can also ask your institution to email your documents to us directly at graduate.documents@lse.ac.uk - this email address is for your Institution to use only. If you do send paper documents, please be aware that these will take longer to process.

Our postal address is:

Graduate Admissions,
The London School of Economics and Political Science,
PO Box 13420,
Houghton Street,
United Kingdom.

If you are sending your documents via a parcel delivery service who cannot deliver to a PO Box number, please use the alternative address of:

Graduate Admissions,
The London School of Economics and Political Science,
Houghton Street,
United Kingdom.

Please note we operate a five day turnaround time in processing incoming post, which may mean that your documents are not processed immediately. 

Please allow at least five working days from the date we received your items before contacting us, to give us time to process them. At peak times of year, the turnaround time is likely to be longer. 

You can check our current processing times online. You are also reminded that documents sent to LSE are non-returnable, and you will not be able to retrieve them. In particular, do not send us your original degree certificate - use the proof of degree form or obtain a certified copy.

Do not send any additional documents unless we request them, or until you have an offer.

Please include your full name and application number in any correspondence.

Zooming Graduate Admissions


We will email you as soon as we process your documents and add them to your application, unfortunately we cannot contact you to inform you that your documents have arrived until they have been processed. We thank you for your patience.

We now offer bookable Zoom sessions with members of the Graduate Admissions team. Follow this link to book a session. Please ensure you have viewed our guidance before booking - most queries can be answered on our webpages, or our knowledge base.

Please ensure you keep track of the Current Processing times page.

There are many resources available to you to keep up to date with your application, and to keep abreast of any updates.

Application Tracker

Knowledge Base

Graduate Admissions News

Offer Holder Newsletters

Current Processing Times

Some of you are booking sessions to ask about non Admissions related queries. For these, we would ask that you liaise directly with the relevant team as they will be able to provide you with the necessary information:


ISVAT (Visas and Immigration)


Financial Support

Departmental queries


Live Chat (Offer holders only)

From Monday 16 January 2023, Live chat will be available to graduate offer holders at the following times:

Monday: 12pm-1pm GMT

Tuesday: 1pm-2pm GMT

Wednesday: 2pm-3pm GMT

Thursday: 3pm-4pm GMT

Friday: 10am-11am GMT

To access Livechat you will need to be logged in to your Graduate Applicant Portal, or the Knowledgebase, and use the Livechat option.

Outside of these hours, please submit an enquiry via the Knowledgebase and we'll get back to you by email as soon as we can.

Knowledge Base

The Knowledge Base is a regularly updated resource covering all aspects of the admissions process.

We answer common, and less common, queries, regarding applying to LSE, meeting conditions, supplying your documents, and much much more.

The Knowledge base is searchable, and will suggest answers related to your search terms, or you can navigate it by clicking through the links at the top of each section.

If you cannot find your answer on the knowledge base, you will also be given options to get in touch with the relevant team at LSE - but the vast majority of queries do have an answer within the knowledge base.

What to do when we are closed

When the Admissions Office is closed you can view our FAQ's in the knowledge base, or submit a query, use the Graduate Applicant Portal, and use the Chat Bot. We will deal with your queries in the order they are received once we are back in the office.

We are undertaking necessary maintenance on some of our systems this weekend. From Friday 20 January 2023 until Monday 23 January 2023 the system to create NEW accounts will be unavailable. If you have already created an account and accessed the Graduate Application Portal, you can still access it over the weekend. We appreciate your patience during the downtime.