Organisational culture relates to the norms, beliefs and practices that are shared by members of an organisation. Academic research on organisational culture shows that it has a profound effect upon the behaviours of employees and managers within an organisation, and through this, institutional outcomes (e.g., accidents, innovation, productivity, sustainability). Therefore, the evaluation of organisational culture is essential for understanding and managing behaviours (e.g., employee’s speaking-up), risk (e.g., handling problems), and areas for development (e.g., improving teamwork).
At LSE, Dr Tom Reader and Dr Alex Gillespie have led research and consulting on organisational culture for over 10 years. They have developed original methodologies for measuring culture grounded in world-leading peer-reviewed academic research.
Key topics include:
- Safety culture and climate
- Communication & speaking-up
- Risk culture
- Ethical culture
- Complaints content & handling
- Learning from staff & customer feedback
- Teamworking
- Sustainability
- Organisational change
Dr Reader and Dr Gillespie have helped organisations to improve their culture in many industries, including finance, the public sector, healthcare, aviation, manufacturing, energy, and transport.