Juliette is an Associate Professorial Research Fellow and a Senior Fellow of the NIHR School for Social Care Research. She co-directs the NIHR-funded Social Care Rapid Evaluation Team (SOCRATES), which is a collaboration between LSE, King’s College London and University of Central Lancashire and is Deputy Director (Social Care) for the Policy Research Unit in Policy Innovation and Evaluation (PIRU), leading the Social Care team and the innovation theme.
She has 20 years of experience researching adult social care to inform policy and practice in England and the Global North. Juliette has worked closely with policymakers on many projects and advised various governmental and non-governmental bodies, including the Department of Health and Social Care, Social Care Wales, OECD, NICE and NIHR. She led the development of the Adult Social Care Survey that is still used to monitor the quality of care provided to publicly-funded social care service users, and had a leading role in the team that developed the Adult Social Care Outcomes Toolkit (ASCOT) - a preference-weighted measure of social care outcomes.
Her research examines contemporary developments in social care policy and practice, often evaluating the consequences of changes to inform decision-making by policymakers and social care organisations. She currently leads two evaluations of digital care technologies—the Evaluation of the Implementation of Digital Social Care Records (with Joanne Westwood) and the National Evaluation of the Adult Social Care Technology Fund. She is also leading the Creating Care Partnerships Evaluation, which is investigating whether and how Research Practice Partnerships improve the use of research in care homes. In the past she has evaluated quality improvement developments within local authorities.
Alongside evaluative work, she is interested in the study of change processes and recently completed the ESRC-funded Supporting Adult Social Care Innovation (SASCI) project investigating why and how innovations take root, are sustained, scale and spread within organisations and throughout care systems. Drawing on organisational and management science this research makes an important contribution to our understanding of innovation journeys in the adult social care context. Encouraged by the people and organisations who took part in the SASCI study she has set up an Adult Social Care Innovation Community as a collaborative space for people to share and swap ideas and resources and develop solutions to common problems that they can then put into practice.
She holds a PhD in Social Policy from the LSE and a BA (MA) and MPhil from the University of Cambridge.