Juliette’s research is in the area of long-term care policy and practice with a focus on England and other high-income countries. Her work draws on social psychological, economic and sociological theories and methods to explore issues around the governance and performance of long-term care systems at national and sub-national levels.

She has particular expertise in the measurement of outcomes, quality and user experience in social care, having been a member of the team that developed ASCOT (a preference-weighted measure of social care outcomes) and having led the development of the Adult Social Care Survey that is currently used to monitor the quality of care provided to publicly-funded social care service users. She has provided advice to the English Department of Health and Social Care, the OECD, NICE and NIHR in these areas.

Juliette is currently leading a study building the evidence base to support innovation in adult social care funded by the Economic and Social Research Council. She has recently completed an NIHR School for Social Care Research study exploring local authority strategies for assuring and raising the quality of social care in their local markets and a study funded by NORFACE under the Welfare State Futures Programme, comparing the effectiveness and efficiency of non-institutional long-term care for older adults and their informal carers in Austria, England and Finland. She is a Senior Fellow of the NIHR School for Social Care Research as well as being a member of NIHR Policy Research Units in Adult Social Care, in Policy Innovation and Evaluation, and in Economics of Health Systems and their Interface with Social Care.

Juliette holds a PhD in Social Policy from the LSE and a BA (MA) and MPhil from the University of Cambridge.